Sahoury respects your privacy and is committed to protecting the personal information you provide when using the Sahoury website, mobile application, products, and related services.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

1. Who We Are

Sahoury is operated by:

2. Information We Collect

Account Information

• Name
• Email address
• Telephone number
• Company or organization name
• Job title
• Account ID and account-related information
• Login and authentication information

We do not store account passwords in plain text.

Billing and Shipping Information

• Billing address
• Shipping address
• Country
• City
• Postal code
• Contact person
• Telephone number
• Delivery instructions

Order and Transaction Information

• Products ordered
• Product quantities
• Prices
• Order number
• Order history
• Shipping charges
• Delivery information
• Order status
• Transaction references

Payment Information

Payments may be processed through third-party payment providers such as HyperPay.

Sahoury does not store complete payment card numbers.

We may receive limited payment-related information such as:

• Payment status
• Transaction ID
• Payment reference
• Payment method or card brand
• Last four digits of the payment card
• Authorization or payment response information

Device and Usage Information

When you use the Sahoury website or mobile application, we may collect technical and usage information such as:

• Device type
• Operating system
• Browser type
• IP address
• Session information
• Pages or screens viewed
• Products viewed
• Application activity
• Date and time of access
• Duration of visits
• Previous or referring pages

Communications

When you contact us, request a quotation, submit a support request, or otherwise communicate with Sahoury, we may process:

• Name
• Email address
• Telephone number
• Company information
• Message contents
• Related order or product information

3. How We Use Your Information

• Creating and managing customer accounts
• Processing customer orders
• Processing payments
• Calculating shipping charges
• Arranging product delivery
• Managing billing and shipping addresses
• Providing quotations
• Providing customer and technical support
• Communicating regarding orders and enquiries
• Managing product availability and stock information
• Preventing fraud and unauthorized activity
• Maintaining application and website security
• Troubleshooting technical problems
• Improving our website, application, products, and services
• Maintaining business and financial records
• Complying with legal, tax, accounting, and regulatory requirements

4. How We Share Information

We do not sell your personal information.

Hosting and IT Providers

Technical service providers may process limited information necessary to host, maintain, secure, or support the Sahoury website and mobile application.

5. International Data Transfers

Some service providers used by Sahoury may operate infrastructure outside the country in which you are located.

Where personal information is transferred internationally, we take reasonable measures to ensure that the information is handled securely and in accordance with applicable data protection requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may be retained for longer periods for:

• Accounting records
• Tax requirements
• Legal obligations
• Fraud prevention
• Warranty and service records
• Dispute resolution
• Establishing, exercising, or defending legal claims

7. Account and Data Deletion

Users who create a Sahoury account may request deletion of their account and associated personal information.

Delete Your Account in the Sahoury App

Registered users may use the Delete My Account option available within the Sahoury mobile application.

Request Account Deletion on the Website

Users may also request account deletion by contacting:

info@sahoury.com

We may need to verify the request before processing account deletion.

Some records may be retained when required for legal, accounting, tax, fraud-prevention, or regulatory purposes.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information about how your data is processed
• Object to or restrict certain processing where applicable

9. Security

Sahoury uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, mobile application, network, or electronic transmission system can guarantee absolute security.

10. Children's Privacy

The Sahoury website and mobile application are primarily intended for businesses, laboratories, hospitals, universities, research institutions, scientific professionals, and other professional customers.

Sahoury services are not specifically designed for children, and we do not knowingly seek to collect personal information directly from children.

11. Third-Party Services and Links

The Sahoury website or application may interact with or contain links to third-party services. Those third parties may have their own privacy policies and data-processing practices.

12. Cookies and Website Technologies

The Sahoury website may use cookies, sessions, or similar technologies for:

• User authentication
• Shopping cart functionality
• Security
• Maintaining user sessions
• Website functionality
• Analytics and performance measurement

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, business practices, or application requirements.

The latest version will be available at:

https://sahoury.com/privacy-policy

14. Contact Us